Call Center with CMS

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AirCon5 Call Center

Complete Call Center theat is bulit from the ground up to serve airport customers

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Call Center Features

  • Up to 100 Agents Seats
  • Multible Telecom Interfaces (GSM, CDMA, E1, IP and TDM)
  • Multi Queues Configuration (Domestic - International Arrival & Departure)
  • Music on Hold (can be replace by any pre-recorded file for different announcements)
  • IVR Routing
  • Web Interface
  • Queue Announcements
  • in-Queue Routing
  • Agents Configuration
  • Agents-Queue Real-time Assignment
  • Real Time Wall-Board for LCD display
  • Call Detail Records Database
  • Call Recording
  • CMS Integration and customization
  • Call Mangement System Features (CMS)

  • Ticket Management.
  • Call pop-up with database integration
  • Web-based, no special modules
  • Queues /Agents Modules
  • Announcements Crawler.
  • Admin/Supervisors/Agents/Users accounts.
  • Robust report modules with tabular/graphical presentation support report exporting to PDF and CSV files.